At NEUROMART SHOP, the trust of our Clients and Users is fundamental. For this reason, we have drafted the following Terms and Conditions that will govern the use of our website neuromart.shop and the commercial relationships derived from the purchase of our products. These Terms and Conditions aim to establish a clear and precise legal framework that protects the rights of both customers and our online store, in accordance with current national and community regulations.

By accessing, browsing, and using this website, as well as by making any purchase, the client unreservedly accepts the following clauses:

1. IDENTITY AND OWNER OF THE WEBSITE

Name: BELÉN GARCÍA DOMÍNGUEZ

Address: Calle Abogado Victoriano Frías 21, 1ºA. CP.: 29017, Málaga

Contact email: hola@neuromart.shop

Phone: 627 658 515

1. DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions shall apply:

• Client: any natural or legal person who makes a purchase on the website neuromart.shop or uses the services provided by it.
• User: any person who accesses or browses the website neuromart.shop, regardless of whether they make a purchase or not.

2. WEBSITE USE CONDITIONS

By accessing and using NEUROMART SHOP, the User agrees to:

• Use the website and its contents responsibly and in accordance with current legislation.
• Not carry out any activity that may damage, overload, or disable the proper functioning of the website.

NEUROMART SHOP reserves the right to modify or update the content, structure, or design of the website at any time and without prior notice, to improve its usability or adapt to current legal requirements.

3. TERMS AND CONDITIONS FOR ONLINE PRODUCT PURCHASES

4.1. CONTRACT OBJECT

Without prejudice to compliance with all general requirements established by NEUROMART SHOP, you can purchase the products available on the website neuromart.shop by following the process enabled for this purpose. The object of this contract will be precisely the electronic contracting of the products offered through our website.

4.2. PURCHASE PROCESS

To purchase our products online, the user must access the website neuromart.shop.

4.2.1. User requirements and obligations

All users must comply with the following requirements and obligations:

1. Provide personal, real, current, and truthful information.

2. Be of the minimum age required by applicable legislation to give valid consent in relation to information society services or services provided electronically. If this age is not met, account registration and use must be carried out with the verifiable authorization of their legal representatives.

3. Consent to the processing of their data in accordance with the Privacy Policy.

The user is solely responsible for the content they publish or provide when managing a purchase within the online store.

4.2.2. Website incidents

NEUROMART SHOP provides access to its website and services based on their availability, without guaranteeing that they are free of errors or interruptions at all times.

It will not be responsible for:

• Service interruptions due to causes beyond its control (network failures, server maintenance, etc.)
• Security errors on the user's device (viruses, malware, outdated browser versions).
• Problems arising from the user's internet connection.

For any incident, the user may contact customer support via email: hola@neuromart.shop

4.3. PRODUCT CATALOG AND FEATURES

You can find our product catalog published on our website. If a product is out of stock, the message "out of stock" will appear, and it cannot be added to the cart.

The products offered on neuromart.shop are subject to availability and may undergo modifications or updates without prior notice, in order to improve their quality. NEUROMART SHOP reserves the right to modify the content of the online store, including prices, descriptions, and other terms without prior notice.

Product images displayed on the website are for illustrative purposes only and may not exactly match the final product received by the customer.

4.4. PRICES AND PAYMENT METHODS

4.4.1. Product prices

The prices of the products offered in the NEUROMART SHOP online store include the applicable VAT according to current legislation at all times.

As a general rule, most selected products do NOT include shipping costs. There are some exceptions, so it is advisable to check the details of each selected product in the cart, as well as the associated costs during order confirmation.

4.4.2. Prices of delivery and transport services

NEUROMART SHOP ships throughout the Spanish national territory.

The cost of shipments will vary depending on both the weight of the product selected by the client and the destination selected by the client, always being detailed and itemized as a separate amount during the purchase process.

The client can always review the shipping amount corresponding to the product in the order summary before confirming it.

4.4.3. Discounts

At the time of order confirmation, the customer will have the option to include any valid applicable discount code.

4.4.4. Pricing errors

While NEUROMART SHOP regularly updates pricing information on the website, inadvertent errors may occur. If a clear error is detected in the price of a product, we reserve the right to correct it and inform the customer before processing the order. The customer will then have the option to confirm the purchase at the correct price or cancel it at no cost.

4.4.5. Payment methods

NEUROMART SHOP has enabled payments for orders placed on the website to be made through:

• Credit card directly on the website
• Shopify payment platform – Shop Pay
• PayPal
• Google Pay

Payment made through the Paypal and Google Play platforms requires the customer to have an active user account on these platforms. Consequently, the customer must check, prior to selecting any of the payment methods, that they meet the necessary requirements for their use.

Similarly, NEUROMART SHOP informs you that payments made through the aforementioned platforms are governed by the Data Privacy Policy of each of these platforms, and NEUROMART SHOP does not receive or process your personal data necessary for payment management at any time.

4.5. SHIPPING AND DELIVERY TIMES

4.5.1. Delivery times and conditions

NEUROMART SHOP delivers throughout the national territory, for which it collaborates with third-party transport service providers responsible for managing the shipping and delivery of products.

Shipping and delivery times vary depending on the destination and the transport service used. NEUROMART SHOP reserves the right to select transport service providers.

At the end of the order confirmation process, the customer will receive estimated information regarding the delivery date of their order. Through these terms and conditions of purchase, the customer accepts that the indicated dates are approximate, and in some cases, delivery times may be extended due to causes not directly attributable to NEUROMART SHOP. As indicated above, the shipping and delivery process of products sold by NEUROMART SHOP is managed by transport service providers.

NEUROMART SHOP will not be responsible for delivery delays caused by factors attributable to the carrier, force majeure, or any other situation beyond its control.

4.5.2. Delivery incidents

If the order is affected by delays due to causes beyond NEUROMART SHOP's control (logistical problems, adverse weather conditions, etc.), the customer will be informed as soon as possible.

If the transport company cannot make the delivery due to the customer's absence, a new delivery attempt will be made, or a notice will be left with instructions for collection.

The risk of loss, damage, or deterioration of the merchandise will be transferred to the customer at the moment when they, or a third party authorized by them, acquire material possession of the order. This means that, once the product is received, any subsequent incident or deterioration will be the responsibility of the customer.

Therefore, it is essential that you inspect the package at the time of delivery. If you detect visible damage to the packaging or suspect that the product may have been damaged during transport, we recommend that you:

• Report the incident
• Take photographs
• Notify the incident within a maximum of 24 hours from receipt of the order.

If the customer does not carry out these actions within the indicated period, it will be more difficult to manage possible claims with the transport agency or request replacements or refunds.

In the section corresponding to Refunds and returns policy, you will find more detailed information.

4.6. ORDER PLACEMENT PROCESS

To purchase products from the neuromart.shop website, the customer must follow the instructions described below:

1. Select products: While browsing the online store, the customer must select from the different products offered in the catalog. Once the customer has selected the chosen product(s) according to their criteria, they will be placed in the shopping cart.

2. Order review: The customer will find the selected products within the virtual shopping cart. It is within the cart that the customer must verify the selection of products made, checking and verifying their characteristics, quantity, and the corresponding amount of their purchase.

3. Billing and shipping information: Once the customer has validated the order information, they proceed to fill in the data related to billing and shipping. At this point, it is up to the customer to verify that both the billing information and the shipping information for the order are correct and truthful.

4. Payment method: Select any of the established and permitted payment methods within the website.

5. Review order: Once the customer has selected one of the valid payment methods, they must review that the details of their order are correct.

6. Order confirmation and payment: Once the order has been reviewed, it will proceed to confirmation and secure payment using the chosen method.

5. Acceptance of these terms and conditions: Before finalizing the purchase, the customer must read and expressly accept these terms and conditions.

By clicking the "finalize purchase" button, you issue a binding declaration of intent by which you accept the conclusion of the order and commit to paying for it.

After completing the purchase process and within 24 hours, an email will be sent to you with confirmation of your purchase and details of the transaction, including all characteristics, price, shipping methods, contract date, and estimated delivery of the product.

If the customer detects any error in the order confirmation process, they must contact customer service as soon as possible via email: hola@neuromart.shop

In the event that, due to availability reasons, a product cannot be shipped, NEUROMART SHOP will inform the customer and offer an alternative or a refund of the corresponding amount.

5. RESPONSIBILITIES

5.1. NEUROMART SHOP's Responsibility

NEUROMART SHOP undertakes to offer clear and truthful information about the products available in its online store, guaranteeing their quality and safety in accordance with current regulations.

However, NEUROMART SHOP will not be responsible for:

• Any interruption of the web service due to technical causes, maintenance, updates, or problems beyond the company's control.
• Errors in prices, descriptions, or images of products when these are obvious and manifest.
• Delays in delivery due to unforeseen circumstances, force majeure, or problems with the transport company.
• Improper use of the products by the customer, including their consumption under conditions other than those indicated in the product specifications.

5.2. Customer Responsibilities

The Customer is responsible for:

• Providing truthful and updated information during the purchase process.
• Using the purchased products in accordance with the instructions provided by NEUROMART SHOP and respecting the recommendations for use.
• Maintaining the confidentiality of their account in case of registrations, as well as their personal data, in cases where payment is managed through any of the external platforms enabled on the website.

NEUROMART SHOP reserves the right to block, suspend, or cancel the account of any customer who makes fraudulent use of the website, violates these terms and conditions, or carries out illegal activities.

In case of detecting improper use of the website or violation of current regulations, NEUROMART SHOP may take appropriate measures and report any illegal activity to the competent authorities.

6. WARRANTIES

6.1. Product Warranties

Products marketed through this website are covered by the legal guarantee of conformity provided for in consumer and user regulations.

In accordance with the provisions of Royal Legislative Decree 1/2007, products have a three (3) year warranty from the date of delivery, and the seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product.

A lack of conformity will be understood to exist when the product:

• Does not conform to the description provided or to the characteristics indicated in the product sheet.
• Is not fit for the uses for which products of the same type are ordinarily intended.
• Does not present the usual quality or performance of a product of the same nature.
• Is not delivered in accordance with the order.

In case of lack of conformity, the consumer may choose between:

• Product repair
• Replacement
• Price reduction
• Contract termination

All this in accordance with the conditions established in current regulations.

6.2. Warranty exclusions

The warranty will not cover cases where the deterioration or defect of the product results from:

• Improper or negligent use of the product.
• Incorrect handling, bumps or damage caused after delivery.
• Incorrect installation or assembly by the user.
• Normal wear and tear from habitual use of the product.
• Use of the product for purposes other than those for which it was designed.
• Alterations or repairs made by unauthorized third parties.

6.3. Procedure for claiming the warranty

To exercise the legal warranty, the customer must communicate the lack of conformity within two months of becoming aware of it.

The claim can be made via:

• email to: hola@neuromart.shop 
• website contact form

The request must include:

• order number
• product identification
• description of the defect or lack of conformity
• where applicable, graphic material to verify the problem

Once the request is received, NEUROMART SHOP will analyze the case and inform the customer of the procedure to follow for repair, replacement, or the corresponding solution.

When necessary, the customer may be asked to send the product for review, with the seller assuming the associated costs when the existence of a lack of conformity is confirmed.

7. CANCELLATION, RETURNS AND RIGHT OF WITHDRAWAL POLICY

7.1 Cancellation Policy

At NEUROMART SHOP we accept order cancellations, provided they are made following the instructions below:

1. Contact by email at hola@neuromart.shop within 24 hours of order confirmation.

In the event that the order has already been dispatched, the customer must wait for its effective receipt to proceed with its return, in accordance with the applicable Return Policy.

7.2. Returns Policy

7.2.1. Process for managing returns

You will have a period of 14 calendar days from the receipt of the product to terminate the contract, without needing to provide justification. To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent to the following email address: hola@neuromart.shop.

In the email sent to hola@neuromart.shop for returns management, the customer must include the following information:

• Order number:
• Reason for return:

In the event that the return is due to the exercise of the right of withdrawal or a change of mind by the customer regarding a correctly received product, the customer will be responsible for the shipping costs associated with the return of the product.

Products must be returned in perfect condition, unused, including original packaging and any accessories it may include.

In the event that the return was due to the receipt of a defective or damaged product, NEUROMART SHOP will assume the costs derived from the shipping and return of such products.

For this, the customer must notify and detail, via the aforementioned email, hola@neuromart.shop, that the reason for the return is the receipt of a defective or broken product. NEUROMART SHOP will then send the next steps to follow.

7.2.2. Exceptions to the right of withdrawal

In accordance with Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the aforementioned right of withdrawal mentioned in the previous section does not apply to the sale of certain products, as stated in the section below:

c) The supply of goods manufactured according to the consumer's specifications or clearly personalized.

In accordance with the referenced regulations, the customer may not request the return of any of the personalized products available in the catalog, such as: stickers, plastic cups, cork coasters, spiral notebooks, XL gaming mats, blankets, mousepads, hardcover notebooks, hats, and any other item that may be included in the catalog and allows for personalization according to the customer's instructions.

Therefore, by accepting these terms and conditions, the customer expressly acknowledges and accepts that the right of withdrawal is not applicable to the acquisition of personalized products.

8. AFTER-SALES SERVICE AND CUSTOMER SUPPORT

The NEUROMART SHOP customer service team is available to answer any questions, incidents, or complaints related to the products offered. You can contact us via the email address indicated below: hola@neuromart.shop 

9. INTELLECTUAL PROPERTY

All content on the website neuromart.shop, including, but not limited to, texts, graphics, images, logos, icons, buttons, software, trade names, trademarks, and industrial designs, are the exclusive property of NEUROMART SHOP or of third parties who have granted a license or authorization for their use. These contents are protected by the intellectual and industrial property legislation in force in Spain.

The access, browsing, and use of the website by the User do not imply in any case a waiver, transmission, license, or total or partial assignment of the aforementioned rights, unless expressly stated otherwise.

The User is prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, resending, or using in any way, by any means or procedure, any content of the website, unless prior, express, and written authorization from NEUROMART SHOP has been obtained.

The user undertakes to respect the intellectual and industrial property rights owned by NEUROMART SHOP. In case of infringement of these rights, NEUROMART SHOP reserves the right to take appropriate legal action for the defense of its interests.

Any unauthorized use of the content of this website, including trade names, trademarks, or designs, will be considered an infringement of the intellectual and industrial property rights of NEUROMART SHOP or third parties, and may lead to the legally established liabilities.

10. DATA PROTECTION

NEUROMART SHOP is committed to complying with current regulations on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Data Protection Regulation, GDPR), as well as the national legislation applicable in each country from which the website is accessed, including, where appropriate, Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPDGDD).

The collection and processing of personal data will be carried out in accordance with the principles of legality, loyalty, and transparency, in order to ensure that data is processed appropriately and with maximum security. Personal data provided by Users will be used solely for the specific purposes indicated in the website's Privacy Policy, which can be consulted at any time at the following link: Privacy Policy.

Data will be treated confidentially and will not be transferred to third parties, except in cases where there is a legal obligation or express authorization from the data owner. Likewise, users have the right to access, rectify, and delete their data, as well as other rights recognized by current regulations, as described in detail in the Privacy Policy.

For any questions or exercise of rights related to data protection, the Customer User can contact us via the email hola@heuromart.shop 

11. MODIFICATION OF TERMS AND CONDITIONS

NEUROMART SHOP reserves the right to modify these Terms and Conditions at any time and without prior notice, to adapt them to legislative changes, technological modifications, operational improvements, or any other reason it deems pertinent.

Modifications to these Terms and Conditions will come into force from the moment they are published on the website. Therefore, we recommend customers and Users review these Terms and Conditions periodically, to be informed of the current applicable conditions at all times.

The continued use of NEUROMART SHOP's services after the modification of the Terms and Conditions implies acceptance of them by the User.

12. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions will be governed and interpreted in accordance with the legislation that is applicable according to international private law and consumer protection rules. In case of dispute or conflict that may arise in relation to the interpretation, execution, or fulfillment of these Terms and Conditions, and provided that the client holds the status of consumer, the parties agree to submit to the courts corresponding to the client's domicile, in accordance with current consumer and user protection regulations applicable in the client's country of residence.

LAST MODIFICATION 20/03/2026